Hotel Santiny
Privacy Policy
Your privacy is important to us. Karvel Hoteli d.o.o. respects your privacy and places great importance on protecting your personal data and how it is used. This Privacy Policy explains how we collect, use, share, and protect your personal data in accordance with the General Data Protection Regulation (GDPR).
01
Collection and Processing of Personal Data
We collect only the necessary personal data that you voluntarily provide when using our website, contacting us via a form, subscribing to our newsletter, or using our services. This may include your name, email address, phone number, and other information required to fulfill the purpose of processing.
02
Purpose of Data Processing
We process your personal data for the following purposes:
Responding to your inquiries and providing requested information
Sending notifications and promotional materials with your consent
Improving the user experience on our website
Fulfilling legal obligations
03
Legal Basis for Data Processing
The processing of your data is based on:
Your consent
The performance of a contract or actions taken prior to entering into a contract
Legal obligations that we must fulfill
Our legitimate interest in improving services and communication with users
04
Data Sharing
We do not share your data with third parties unless necessary to fulfill legal obligations, execute a contract, or when you have given explicit consent for such sharing.
05
Data Security
We take appropriate technical and organizational measures to protect your data from unauthorized access, loss, misuse, or unauthorized modification.
06
Your Rights
Under the GDPR, you have the right to:
Access your personal data
Correct inaccurate or incomplete data
Request data deletion (“right to be forgotten”)
Restrict data processing
Transfer data to another data controller
Object to data processing
Withdraw consent at any time
To exercise your rights, you can contact us via email:
07
Cookies and Tracking
Our website uses cookies to enhance your user experience. Our website may use and access certain first-party cookies on your computer or device. First-party cookies are those stored and used directly by us. We use cookies to facilitate access, improve user experience on our website, and provide the highest quality products and services. We have carefully selected the cookies we use and have taken steps to ensure the protection and respect of your privacy and personal data at all times. You can disable cookies in your web browser. Most browsers allow you to disable the storage of cookies or only third-party cookies. The default settings typically accept cookies, but this can be changed. For more details, please refer to the help menu in your web browser or the documentation provided with your device.
You may choose to delete cookies from your computer or device at any time; however, doing so may result in the loss of data that enables faster and more efficient access to our website, including, but not limited to, login settings and personalization. It is recommended that you regularly update your browser and operating system and follow the support and guides provided by your browser developer and device manufacturer if you are unsure how to adjust your privacy settings.
08
Storage of Your Personal Data
To the extent permitted by law, we will retain your personal data for as long as necessary to fulfill the following:
the purpose for which the personal data was provided
specific and ongoing business needs, including record-keeping, special legal or regulatory requirements, and/or record-keeping obligations that may be relevant for ongoing regulatory investigations or active legal proceedings
Where there is no justification for retaining such personal data, it will be securely deleted, removed, anonymized, and/or blocked.
We will not retain your personal data for longer than necessary for the reason(s) it was collected. When your personal data is no longer required for business or legal purposes, it will be deleted. We retain personal data that we process on behalf of our clients for as long as we have a contract with them regarding data processing, always subject to applicable legal requirements.
09
Changes to the Privacy Policy
This Privacy Policy may be updated periodically to ensure compliance with applicable regulations and practices. Any changes will be posted on this page.
For any questions regarding privacy protection, feel free to contact us via email:
10
About Us
Our website is owned and operated by Karvel Hoteli d.o.o., a limited liability company registered in Croatia, with the Commercial Court in Zagreb, MBS 081030359; OIB: 54239409111.
Registered Address: Sveta Nedelja – Novaki, HR-10431, Dr. Franje Tuđmana 5
Email: office@santiny-hotel.com
We operate under the jurisdiction of the Croatian Personal Data Protection Agency (AZOP).
Last updated: 1.3.2025.