Terms of reservation

GUARANTEE POLICY
At the moment of reservation a credit card guarantee or an advance payment in the amount of first night per reserved unit is required for the purpose of booking a service. A valid credit card is required to secure your reservation and will not be charged at the time of booking, unless stated otherwise in the proposal. Payment is to be made at the hotel reception desk according to the current fee schedule posted in Kunas..

RATE TYPES AND CANCELLATION POLICY

Best Available Rate and other special offers – best cancellation policy
Free of charge cancellation up to 2 days prior to arrival. For cancellations after that time the amount of the first night per reserved unit will be charged. In case of no-show the total amount of the reservation will be charged.

Prepaid Non Refundable
The reservation cannot be modified or cancelled without charge. At the time of booking, a deposit or total amount of the reservation will be charged. In case of cancellation the advance will be retained. In case of no- show the total amount of the reservation will be charged.

CHECK-IN / CHECK-OUT
Room is available from 14.00 on arrival day. Room must be vacated no later than 11.00 on departure day. Room will be guaranteed until 20.00. In case of late arrival, please contact the hotel reception desk. Otherwise, we can’t guaranty the providing of the agreed services.

PRICES
Valid price of the service shall be specifically described in the proposal received by the Online booking system or by reservation centre. Contracted services can not be combined with other promotional offers or packages. In case of any changes or variations in booked services, the Official rates will be charged. For services which have not been used, no refunds are possible. Extra services not included in the price are to be paid individually by the guest and ordered on request at the moment of registration or payed for on the spot as agreed. The prices in euros are for informational purposes. We reserve the right to reject, cancel or modify reservations where it appears that the reservation contain or have resulted from a mistake or error.

TAXES
Residence tax: 5,00 HRK per person per day

Children up to age of 12 do not pay the residence tax; children aged from 12 to 18 pay 50% of the residence tax.

Registration: 7,00 HRK per person, single payment.

BOOKING CONFIRMATION AND TRAVEL DOCUMENTS
Booking confirmation letter will be sent to a guest in written forme, by email, fax or by post (as agreed) including the reservation number and confirmation of agreed services, in case a reservation is guaranteed with advance payment. Screen shots will not be accepted. It is the guest’s sole and exclusive responsibility to have all the required travel documents. In case a guest fails to produce a valid document and if Karvel Hoteli d.o.o., Hotel Santiny suffered a damage therefrom, a guest shall balance or lessen the bad effect of damage. In case of loss of documents once the travel is in progress, any and all costs arising for issuing the document shall be borne by a guest. Karvel Hoteli d.o.o., Hotel Santiny assumes no responsibility if any customs or police officers or any other country authorities deny a guest entry into their country.

PRICE CHANGING
Karvel Hoteli d.o.o., Hotel Santiny holds the right to change the price if exchange rate fluctuations force an increase of the price as agreed at the moment of issuing the prices (over 0,5 %) or changes of the partner fees. Notifications on price change are to be made in person or in writing by the Karvel Hoteli d.o.o., Hotel Santiny. A guest may cancell the reservation without covering expenses of cancellation if an increase of the agreed upon price amounts 10 %, no later than 48 hours upon receipt of the written notice. In case the cancellation has not been made in person or in writing by the guest within a said period of time a guest is considered to have agreed upon the price change. Prices shown are the result of an agreement between Karvel Hoteli d.o.o., Hotel Santiny and its partners and may differ from the prices shown on the spot of the visited destination.

CATEGORIZATION AND DESCRIPTION OF ACCOMMODATION
Offered accommodation shall be described in compliance with an official categorization effective in Republic of Croatia at the moment of issuing the proposal, according to information received by Karvel Hoteli d.o.o., Hotel Santiny and its partners. Karvel Hoteli d.o.o., Hotel Santiny shall not be liable for any information received in person or in written form by the third party other than services stated in the proposal. Karvel Hoteli d.o.o., Hotel Santiny shall not be liable for any errors and omissions in the information provided by its business partners.

HOTEL ACCOMMODATION
Room arrangement shall be defined by the reception at the place of stay. Unless a guest hasn’t specifically booked a room having extra facilities on request, he/she must accept any type of officially registered accommodation described in the proposal and the pricelist. A guest is not allowed to enter a room before 2 p.m. on the day of commencement of the service and is required to leave the room until 11 a.m. on the day of completion of the service. Arrivals later than 8 p.m. must be notified in advance unless stated differently.

CURRENCY AND CUSTOMS REGULATIONS
Guests are obliged to obey the currency and customs regulations, as well as laws and other decree-level acts of the Republic of Croatia and other countries they are traveling across.

CLAIMS
It is in the guests’ interest to make a claim on the spot and immediately after the event that provoked the claim. In case the claim shall have no effect whatsoever the guest has to request a confirmation proving that the service failed to meet the agreed requirements. The confirmation must be enclosed with a claim made in writing within 8 days after tour completion. In case a guest fails to produce a claim in writing within the said period Karvel Hoteli d.o.o., Hotel Santiny is not obliged to take it into consideration. In case a claim is made abroad a guest is required to respect the rules of putting in the claim, providing the confirmation on the spot and respecting the deadline for putting in the claim. It is the Karvel Hoteli d.o.o., Santiny Hotel duty to lodge a written decision against the claim. Karvel Hoteli d.o.o., Hotel Santiny shall only be dealing with claims that cannot be dealt with on the spot. During the said procedure, a guest shall irrevocably renounce the interference of any other person, arbitration of any other institution as well as release any information into media. Within a said period a guest shall also renounce the right of submitting charges. The highest amount of the refund for the claim can reach the amount of the part of the service for which the claim was made whereas it cannot include already used services as well as the full price of the package. A guest and Karvel Hoteli d.o.o., Hotel Santiny shall try to settle amicably and to mutual satisfaction any disputes that might arise. Should they be unable to do so they shall refer to any such disputes to the County Court in Zagreb for final settlement. Applicable law shall be Croatian law.

KARVEL HOTELI D.O.O., HOTEL SANTINY OBLIGATIONS
Karvel Hoteli d.o.o., Hotel Santiny shall be responsible for the regular implementation of the services and offer a choice of those who provide the same in the capacity of successful manager as well as for protection the guests’ rights and interests according to quality standards in tourism. It is also responsible to offer a guest the arranged services for a particular package or give explanation due to incomplete or full failure to carry out the services. All the obligations described in the itineraries Karvel Hoteli d.o.o., Hotel santiny shall carry out as described except in case of force majeure, bad weather or changed circumstances. If possible in such cases an alternative services will be provided. Karvel Hoteli d.o.o., Hotel Santiny is not obliged to offer the services that are not specifically described in these Conditions.

GUESTS OBLIGATIONS
Guest is obliged to fulfill the conditions personally in compliance with regulations of Republic of Croatia, as well as to obey House Rules in the hotel or other accommodation units and to cooperate with the representatives and provider of the service. A guest is solely liable for the damage he/she caused, especially if it is a result of noncompliance with regulations and General Conditions described above. Any and all costs arising of the damage caused by a guest shall be borne by a guest at the hotel reception or any other place defined by individual or legal person to whom a damage was caused.

FINAL PROVISIONS
These General conditions are subject to an Agreement between a guest and Karvel Hoteli d.o.o., Hotel Santiny. Unless otherwise stated in the proposal no alterations of any term of these General Conditions are allowed. A guest is required to confirm in person or in writing that he/she fully understands and accepts General conditions of reservations described in this page.